Shipping
We provide reliable worldwide delivery for all wheelchair accessories, spoke guards, trays, and spare parts.
Order processing: Most orders are confirmed and entered into our production queue within 1 business day after payment is received.
Standard (in-stock) products: Typically dispatched within 2–3 business days.
Custom-made orders: All spoke guards and trays are custom-made products, including those listed as "in stock," which are also produced on demand. Frequently ordered items are typically produced within 2–3 business days. Standard production time is around 10 business days and may take up to 14 business days during peak periods.
Delivery times after dispatch:
- Europe: 1–5 business days
- Rest of the world: up to 10 business days
Carriers: We ship worldwide with trusted partners — PostNL, DHL, FedEx, UPS, DPD, and Mainfreight (for pallet deliveries). We reserve the right to use another suitable carrier if necessary.
Risk during transit: For consumer purchases (B2C), the risk of loss or damage to the goods passes to the consumer only when the goods are physically received, in accordance with Article 20 of EU Directive 2011/83/EU. If your shipment is lost or damaged in transit, please contact us at info@bspshop.com.
Customer responsibility: Customers are responsible for providing accurate shipping information.
Tracking: Tracking information is provided after shipment. Every shipment includes a tracking number for full transparency.
For full shipping terms, please see our Shipping & Delivery Policy.
Returns
We aim to ensure the quality of our products and provide a clear return policy.
Return period (standard products): 14 days from delivery, in accordance with EU consumer law (Article 9 of Directive 2011/83/EU).
Return period (custom products): Non-returnable, subject to a 30-day defect warranty (provided at our discretion) — see below.
Condition (standard returns): Items must be unused and returned in their original packaging.
Process: Contact our support team at info@bspshop.com to request return instructions or submit a defect claim.
Refunds:
- For consumer withdrawal of standard products: refunds are processed within 14 days of receiving notification of withdrawal, in accordance with EU law
- For approved defect claims (custom products): refunds are processed within 10 business days after the claim is accepted
For full details, please see our Returns & Warranty Policy, our Privacy Policy, our Cookie Policy, and our Terms & Conditions.
Important notes on custom-made products
Under EU Directive 2011/83/EU, consumers within the European Union have the right to withdraw from online purchases. However, this right does not apply to goods made to the customer's specifications or clearly personalized.
Non-returnable: All customized or personalized products, including printed spoke guards and custom-made trays, are non-returnable in accordance with applicable EU consumer law (Article 16(c) of Directive 2011/83/EU).
This applies even to products listed as "in stock," since such products are also produced on demand to consumer specifications.
Defects: If a custom-made product is confirmed to have a manufacturing defect, we may, at our discretion, offer a replacement, remake, or refund after reviewing the claim. Defect claims must be submitted within 30 days of delivery, with photos and a description of the issue.
For complete legal information, please refer to our Terms of Sale B2C, Terms of Sale B2B, and Returns & Warranty Policy.
Shipping & Returns FAQ
How long does it take to ship wheelchair accessories, spoke guards, and trays?
How long does it take to ship wheelchair accessories, spoke guards, and trays?
Standard (in-stock) products are typically dispatched within 2–3 business days. Custom-made products are produced within 10 business days, and may take up to 14 business days during peak periods. Total delivery time = production time + shipping time.
What is the production time for custom-made orders?
What is the production time for custom-made orders?
Custom-made trays and spoke guards are typically produced within 10 business days. During peak periods, production may take up to 14 business days. Frequently ordered items (marked as "in stock") are usually produced within 2–3 business days.
Can I return wheelchair accessories after purchase?
Can I return wheelchair accessories after purchase?
Standard non-custom items may be returned within 14 days of delivery, in accordance with applicable EU consumer law, provided they are unused and in their original packaging. See our Returns & Warranty Policy for full details.
Why are custom-made trays and spoke guards non-returnable?
Why are custom-made trays and spoke guards non-returnable?
Under EU Directive 2011/83/EU, Article 16(c), the right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalized. For this reason, custom-made trays and spoke guards cannot be returned unless a defect claim is accepted.
What happens if my order arrives damaged or defective?
What happens if my order arrives damaged or defective?
Please contact us at info@bspshop.com as soon as possible and provide photos of the issue.
For custom-made products, defect claims must be submitted within 30 days of delivery. After review, we may, at our discretion, offer a replacement, remake, or refund.
For shipping damage in transit:
- If you are a consumer (B2C), the risk of loss or damage in transit lies with us until you physically receive the goods (Article 20 of Directive 2011/83/EU). Contact us within 48 hours of delivery for visible damage, or within 7 days of expected delivery for lost shipments — we will resolve the issue with the carrier.
- If you are a business customer (B2B), claims relating to loss or damage in transit must be addressed directly with the carrier, in accordance with our Terms of Sale B2B.
I am a wholesale client — can I return my order?
I am a wholesale client — can I return my order?
The right of withdrawal under EU consumer law does not apply to B2B transactions. For wholesale and bulk orders, return terms are handled according to individual B2B agreements. Unless otherwise agreed, returns are accepted only where the issue is attributable to us. See our Terms of Sale B2B for full details.
How long does delivery take?
How long does delivery take?
After dispatch:
- Europe: 1–5 business days
- Rest of the world: up to 10 business days
Total time = production time + shipping time. Delivery times depend on the carrier and destination.
Which countries do you not ship to?
Which countries do you not ship to?
We ship worldwide, except to Iran, North Korea, Russia, and Belarus, in accordance with applicable EU sanctions and export restrictions.
