Accessibility Statement
Last updated: March 2026
Bergh Special Products B.V. is committed to ensuring that https://bspshop.com is accessible to all users, including people with disabilities. As a manufacturer of wheelchair accessories, accessibility is a core part of our values, and we strive to make our online presence as inclusive as our products.
This statement applies to https://bspshop.com.
1. Conformance Status
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, the international standard for web accessibility, and to comply with the requirements of the European Accessibility Act (EAA / Directive (EU) 2019/882) as implemented in Dutch law (Implementatiewet toegankelijkheidsvoorschriften producten en diensten).
Current conformance level: Partially compliant.
This means that some content does not yet fully conform to WCAG 2.1 Level AA. We are actively working to identify and resolve any gaps. Where full conformance is not yet achieved, we have outlined known issues and our planned improvements in Section 4.
2. Accessibility Features
Our website provides accessibility features at two levels: built-in features that are always active, and an optional customization tool that allows visitors to tailor the website to their individual needs.
2.1 Built-in features (always active)
These features are part of the website's underlying code and work for all visitors:
Visual accessibility
- responsive layout that adapts to mobile, tablet, and desktop screens
- support for browser zoom up to 200% without loss of content or functionality
- sufficient color contrast for text and interactive elements (target: WCAG 2.1 AA — 4.5:1 for normal text, 3:1 for large text)
- readable typography with support for browser-level font size adjustments
Navigation
- keyboard navigation throughout the website (Tab, Shift+Tab, Enter, Esc)
- visible focus indicators on interactive elements
- consistent menu and page structure
- breadcrumb navigation on category and product pages
Assistive technology compatibility
We aim to support common assistive technologies, including:
- screen readers (JAWS, NVDA, VoiceOver, TalkBack)
- voice control software (Dragon NaturallySpeaking, Voice Access)
- switch devices and alternative input methods
- browser-level accessibility tools (high contrast, reader mode, etc.)
Content
- alternative text on product images and informational graphics
- descriptive page titles and headings
- form fields with associated labels
- error messages with clear guidance
- structured content with proper heading hierarchy
2.2 Accessibility customization tool
In addition to the built-in features above, we provide an optional accessibility customization tool that allows visitors to adjust the website according to their individual needs. The tool is available via the accessibility icon, typically located at the bottom-left of any page.
Pre-configured profiles
One-click presets that apply optimal settings for specific needs:
- Vision Impaired
- Seizure-safe (no flashing or animations)
- ADHD Friendly
- Color Blind support
- Cognitive Accessibility
- Wheelchair user (enhanced click targets)
Display & Layout adjustments
- contrast adjustment
- grayscale mode
- inverted colors
- brightness control
- color saturation
- highlight links
Reading assistance
- bigger text (text size adjustment)
- text spacing
- line spacing
- text alignment
- dyslexia-friendly font (OpenDyslexic)
- bionic reading (boldface word starts for faster reading)
- text-to-speech reader
- built-in dictionary
Sensory accommodations
- pause animations (helpful for vestibular disorders, migraines, epilepsy)
- hide images (for low bandwidth or distraction reduction)
- mute auto-playing sounds
Navigation and interaction
- big cursor (helpful for users with motor disabilities)
- highlight headings
- reading mask (focus on current line)
- reading guide
- page structure overview
- voice navigation
- enhanced tooltips
This tool is provided as a supplementary feature and does not replace our underlying commitment to building an accessible website following WCAG 2.1 AA guidelines.
3. Assessment Methodology
The accessibility of https://bspshop.com is evaluated using a combination of:
- Automated testing — using tools such as Lighthouse, axe DevTools, and WAVE
- Manual testing — keyboard-only navigation, screen reader testing, color contrast checks
- User feedback — input from customers and accessibility consultants
The most recent internal review was conducted in March 2026. We aim to perform formal accessibility reviews at least once per year, and after any significant redesign of the website.
4. Known Limitations and Planned Improvements
Despite our efforts, the following areas may not yet be fully accessible. We are working to address them in upcoming updates:
- some product customization tools (e.g. design configurators for spoke guards and trays) may have limited keyboard or screen reader support due to their visual and interactive nature; alternative ordering options are available — see Section 6
- some third-party widgets (e.g. cookie consent banner, reviews widget) may have accessibility limitations outside our direct control; we are working with our providers to improve them
- older PDF documents (e.g. legacy product datasheets) may not be fully accessible; we are progressively replacing them with accessible HTML or tagged PDF versions
- some product images may lack detailed alternative text descriptions; we are reviewing and updating image alt-text site-wide
If you encounter accessibility issues not listed here, please report them to us — see Section 6.
5. Compatible Browsers and Devices
The website is designed to work with the latest two stable versions of:
- Google Chrome
- Mozilla Firefox
- Apple Safari
- Microsoft Edge
It is tested on Windows, macOS, iOS, and Android devices.
The website may not function as intended on Internet Explorer or browsers older than five years, due to outdated accessibility and security standards.
6. Feedback and Assistance
We welcome your feedback on the accessibility of https://bspshop.com.
If you encounter any accessibility barriers, need assistance using our website, or wish to request information in an alternative format (e.g. large print, plain text, audio), please contact us. We will do our best to provide the information or support you need promptly.
Contact options:
- Email: info@bspshop.com
- Phone: +31 (0)314 - 35 94 90 (Mon–Fri, 08:00–17:00 CET)
- Postal address: Bergh Special Products B.V., Handelsweg 10, 7041 GX 's-Heerenberg, The Netherlands
If you cannot place an order through the website due to accessibility issues, please contact us by phone or email and we will be happy to assist you in placing your order directly.
We aim to respond to accessibility-related contacts within 5 business days.
7. Enforcement Procedure
If you contact us about an accessibility issue and are not satisfied with our response, you have the right to lodge a complaint with the relevant authority in your country.
In the Netherlands, complaints regarding accessibility of online services can be addressed to:
College voor de Rechten van de Mens (Netherlands Institute for Human Rights)
Website: https://mensenrechten.nl
Address: Kleinesingel 1-3, 3572 CG Utrecht, the Netherlands
For broader EU consumer protection or accessibility-related complaints, you may also contact your national consumer protection authority or use the European Commission's Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr.
8. Updates to This Statement
We review and update this Accessibility Statement regularly to reflect the current state of our website and our ongoing accessibility improvements.
The date of the last update is shown at the top of this page.
