Shipping & Delivery
Last updated: March 2026
This Shipping & Delivery policy explains how orders from https://bspshop.com are processed, produced, and delivered.
This policy applies to both consumer (B2C) and business (B2B) orders. Where rules differ between B2C and B2B, this is indicated explicitly. For full purchase terms, please see our Terms of Sale B2C and Terms of Sale B2B.
1. Order Processing
All orders are confirmed and entered into our production queue within 1 business day after payment is received.
- Standard products ("in stock") are typically dispatched within 2–3 business days
- Custom-made products require additional production time (see Section 2)
For custom-made products, "processing time" includes production. The clock for production starts on the next business day after payment is received and (where applicable) after final design approval.
2. Production Time
All of our spoke guards and trays are custom-made, including products marked as "in stock". Items shown as "in stock" are still produced on demand, but typically have a faster production time because the design and materials are pre-configured for frequent production runs.
Because all of our spoke guards and trays are made to order, they are classified as custom-made products under our Terms of Sale and under EU consumer law (Article 16(c) of Directive 2011/83/EU).
Product typeTypical production timeMaximum (peak periods)Items marked "in stock" (faster custom production)2–3 business daysup to 5 business daysOther custom-made productsup to 10 business daysup to 14 business days
Production time may be extended during periods of high demand, holidays, or where additional design approval is required.
Important: because all spoke guards and trays are custom-made, they are excluded from the standard 14-day right of withdrawal for consumers (see our Return & Warranty Policy and Terms of Sale B2C for details, including the 30-day defect warranty).
3. Shipping Methods and Carriers
We dispatch orders worldwide using standard shipping carriers:
For smaller shipments (parcels):
- PostNL
- DHL
- FedEx
- UPS
- DPD
For larger shipments and pallet deliveries (typically B2B):
- Mainfreight
- or other suitable freight carriers
We reserve the right to select the most appropriate carrier for each shipment based on size, weight, destination, and delivery requirements.
4. Shipping Destinations
We ship internationally, except to the following countries:
- Iran
- North Korea
- Russia
- Belarus
We reserve the right to refuse delivery to any destination subject to applicable EU, Dutch, UK, US, or UN sanctions or export restrictions.
5. Shipping Times
Estimated delivery times after dispatch:
DestinationTypical delivery timeEuropean Union1–5 business daysUnited Kingdom & EFTA (Norway, Switzerland, Iceland)3–7 business daysRest of the worldup to 10 business days
These are estimated transit times after the order has been dispatched (not from the date of order). Total delivery time = production time + shipping time.
Delivery times may vary due to:
- carrier service levels
- customs processing
- high seasonal demand
- circumstances beyond our control (see Section 11)
6. Shipping Costs
Shipping costs are calculated at checkout based on weight, destination, and selected service level.
We may offer free shipping depending on order value and destination. We reserve the right to apply or withdraw free shipping conditions at any time.
For B2B pallet shipments, shipping costs are quoted separately.
7. Packaging
B2C orders are dispatched via standard parcel services. Orders exceeding standard weight or size limits may be split into multiple packages, in which case each package will receive a separate tracking number.
B2B orders may be delivered via parcel or pallet, depending on size and weight. Larger orders are typically consolidated and dispatched via freight services.
All shipments are packaged to protect the products during transit, in accordance with our quality standards.
8. Tracking
Once your order is dispatched, you will receive a confirmation email with a tracking number and a link to the carrier's tracking portal.
If you have not received tracking information within 24 hours of dispatch, please contact us at info@bspshop.com.
9. Customs, Duties, and VAT
9.1 Within the European Union
Orders within the EU include VAT where applicable. No import duties apply.
9.2 Outside the European Union
For orders shipped outside the EU:
- VAT is not charged by us at checkout
- Import duties, taxes, and customs fees are the responsibility of the recipient and are payable to the local customs authority or carrier upon delivery
- the recipient is responsible for providing any documentation required by local customs (e.g. tax ID)
For destinations such as the United Kingdom, Norway, Switzerland, and other non-EU countries, additional import procedures may apply. We recommend checking your country's customs rules before ordering.
We act as the exporter on customs declarations and provide accurate commercial invoices with each shipment.
10. Risk of Loss and Damage in Transit
10.1 Consumer purchases (B2C)
In accordance with Article 20 of Directive 2011/83/EU, the risk of loss or damage to the goods passes to the consumer only when the consumer (or a third party indicated by the consumer, other than the carrier) has acquired physical possession of the goods.
If a shipment to a consumer is lost or damaged in transit, please contact us at info@bspshop.com as soon as possible (and ideally within 7 days of expected delivery for lost shipments, or within 48 hours of receipt for visible damage). We will investigate with the carrier and resolve the matter, including by replacing the goods or refunding the purchase, where appropriate.
If the consumer has independently chosen and arranged a carrier not offered by us, the risk passes to the consumer upon delivery to that carrier.
10.2 Business purchases (B2B)
For business customers, deliveries are made on FCA (Free Carrier) Incoterms 2020 terms from our warehouse in 's-Heerenberg, the Netherlands, unless otherwise agreed in writing.
The risk of loss or damage transfers to the business customer at the moment the goods are handed over to the first carrier. Claims relating to loss or damage in transit must be addressed by the customer directly with the carrier.
For full B2B shipping and risk allocation rules, please see our Terms of Sale B2B.
11. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout, including:
- recipient's full name
- complete street address
- postal code, city, and country
- working phone number for carrier contact
If incorrect shipping information is provided:
- additional shipping fees may apply for redelivery
- if the package is returned to us as undeliverable, the customer is responsible for the original and return shipping costs
- if the order is custom-made and cannot be redelivered for reasons attributable to the customer, refund obligations are limited
For B2C consumers, this does not affect the statutory right of withdrawal where applicable.
12. Delivery Delays and Force Majeure
Delivery times are estimates, not binding deadlines, unless explicitly agreed in writing as a fixed delivery date.
We are not liable for delays caused by:
- carrier service disruptions
- customs processing
- weather, natural disasters, strikes, or transport network failures
- incomplete or incorrect shipping information provided by the customer
In case of significant delay attributable to us (more than 14 business days beyond the estimated delivery time), consumers may contact us to request a status update or, where appropriate, cancellation of the order in accordance with their statutory rights under EU consumer law.
13. Multiple Shipments
Some orders may be dispatched in multiple shipments depending on stock availability and product type. If your order is split, you will receive a separate tracking number for each shipment.
14. Failed Deliveries and Unclaimed Packages
If a package cannot be delivered (for example, the recipient is absent and does not collect the package within the carrier's hold period), the package may be returned to us.
In such cases:
- the customer is responsible for redelivery costs
- if the customer requests cancellation, refund rules under our Return & Warranty Policy apply
15. Contact
If you have any questions about your shipment, tracking, or delivery, please contact us:
Email: info@bspshop.com
Phone: +31 (0)314 - 35 94 90
Address: Bergh Special Products B.V., Handelsweg 10, 7041 GX 's-Heerenberg, The Netherlands
For general purchase terms, see our Terms of Sale B2C and Terms of Sale B2B.
For returns and warranty, see our Return & Warranty Policy.
