Orders & Purchases
Can I customize my order of wheelchair accessories before checkout?
Can I customize my order of wheelchair accessories before checkout?
Yes, you can add delivery notes or special instructions before checkout.
However, if you want to customize products such as spoke guards or trays — including your own design, dimensions, or material — please use our Customization Tool first to create your custom product and then proceed to checkout.
How do I know if my order includes the right size of spoke guards or trays?
How do I know if my order includes the right size of spoke guards or trays?
To make sure you receive the correct fit, please measure your wheelchair wheels and seating area before ordering. Each product page includes a detailed size chart and instructions on how to measure correctly. If you are unsure, our support team can help you choose the right spoke guard diameter or tray size based on your wheelchair model. Ordering the right size ensures both safety and comfort in everyday use.
Can I combine parts and accessories in one shipment?
Can I combine parts and accessories in one shipment?
Yes, you can. We encourage combining accessories, spoke guards, trays, and parts into a single order to save on shipping costs and reduce delivery time. All items in the same order will usually be shipped together, unless one of the products requires additional customization time. If you need faster delivery for certain items, you can split your order at checkout or contact us directly to arrange partial shipping.
How can I personalize my tray or spoke guards before placing an order?
How can I personalize my tray or spoke guards before placing an order?
Our online customizer lets you personalize trays and spoke guards directly on the website — add your own design, pattern, or logo, choose colors, and adjust details to match your wheelchair style.
If your tray is a unique project that can’t be fully customized through our online tool, you can upload a DXF file with your drawing — our team will produce the tray exactly according to your specifications.
How do I place an order for wheelchair parts or accessories?
How do I place an order for wheelchair parts or accessories?
Orders can be placed directly through our online shop. Simply select the tray, spoke guards, or accessories you need, choose the size/design, and proceed to checkout. If you require customization, use the product customizer or add notes at checkout. For bulk or institutional orders, please contact our sales team for assistance.
Do you offer bulk discounts for clinics, schools, or wheelchair manufacturers?
Do you offer bulk discounts for clinics, schools, or wheelchair manufacturers?
Yes, we provide special pricing for larger orders. Bulk purchases can include a mix of spoke guards, trays, and accessories. Discounts depend on quantity and customization level. Please reach out to our team for a tailored quote.
Can I change or cancel my order after placing it?
Can I change or cancel my order after placing it?
We process orders quickly, but if you need to update delivery details or product specifications, please contact our customer service as soon as possible. Changes are usually possible within 24 hours of placing your order. Custom trays or spoke guards may not be cancellable once production has started.
What payment methods are accepted?
What payment methods are accepted?
We use Shopify Payments, which supports all major credit and debit cards (Visa, MasterCard, American Express, Discover, and more). In addition, you can pay securely via PayPal. For B2B and institutional customers, we also provide invoice and bank transfer options on request.
Will I receive an invoice with my order?
Will I receive an invoice with my order?
Yes, every purchase generates a confirmation email and digital invoice. If you require a company invoice or VAT details, please provide that information at checkout.
Product & Customization
What materials are trays and spoke guards made from?
What materials are trays and spoke guards made from?
We manufacture trays and spoke guards from polycarbonate, acrylic, and carbon fiber.
All materials are durable, lightweight, and precisely cut for a perfect fit. Printed designs are made exclusively on 1.5 mm polycarbonate, ensuring long-lasting, high-quality graphics.
Are trays and spoke guards compatible with all wheelchair models?
Are trays and spoke guards compatible with all wheelchair models?
Customizable spoke guards and trays can be cut to match the required shape, making them suitable for most manual and electric wheelchairs. If you are unsure about compatibility, please check our size guide or contact us with your wheelchair model for confirmation.
Can I order trays with cut-outs for joysticks or medical use?
Can I order trays with cut-outs for joysticks or medical use?
Yes. Polycarbonate and acrylic trays can be customized with cut-outs for joysticks, breathing equipment, or arm supports. These modifications ensure comfort, safety, and usability for daily activities or medical applications. Simply use our free customization tool or provide your requirements or drawings when placing the order, and we will produce the tray according to your specifications.
How do I measure my wheelchair to get the correct tray or spoke guards?
How do I measure my wheelchair to get the correct tray or spoke guards?
For trays: measure the inner width between your armrests and the depth from the back of your seat to the front edge.
For spoke guards: measure the wheel diameter (most common sizes are 22”, 24”, or 25”).
Carbon fiber spoke guards, acrylic and polycarbonate options can be cut to your required shape for a precise fit. If you are not confident in taking the measurements yourself, we recommend visiting your nearest medical supply store or your wheelchair dealer for professional assistance.
Can I add printed designs to my spoke guards?
Can I add printed designs to my spoke guards?
Yes. Printed customization is available only on 1.5 mm polycarbonate spoke guards, which allow high-quality and durable graphics. You can add logos, patterns, or custom artwork directly through our online customizer.
What is the difference between acrylic and polycarbonate trays?
What is the difference between acrylic and polycarbonate trays?
Both acrylic and polycarbonate are durable and lightweight materials, but each has unique benefits:
- Acrylic: up to 50 times stronger than glass, with a crystal-clear, smooth finish. It resists yellowing over time, is less prone to scratches than polycarbonate, and offers excellent clarity, making it ideal for everyday use where appearance matters.
- Polycarbonate: up to 200 times stronger than glass, making it extremely impact-resistant and safe for heavy-duty, medical, or pediatric use. It can withstand rough handling and sudden impacts without breaking, which is why it is the preferred choice for hospitals and rehabilitation centers.
What makes your carbon spoke guards different from standard models?
What makes your carbon spoke guards different from standard models?
Our carbon spoke guards are manufactured using T700 carbon fiber, a high-performance material also used in aerospace, automotive, and professional sports equipment. Compared to standard T300 carbon, T700 offers:
- Higher tensile strength and stiffness.
- Better fatigue resistance, ensuring long-lasting durability.
- Lightweight performance without compromising safety.
This makes our T700 carbon spoke guards not only stronger but also more reliable for daily wheelchair use, especially in active or demanding environments.
Do you offer neon acrylic trays or accessories?
Do you offer neon acrylic trays or accessories?
Yes. We produce trays and spoke guards in neon acrylic, a unique and eye-catching material that combines the clarity of traditional acrylic with vibrant fluorescent colors. Neon acrylic trays or spoke covers are highly durable, easy to clean, and bring a modern, stylish look to wheelchairs — especially popular for pediatric use or anyone who wants a standout design.
Do you offer acrylic trays with LED lighting, and how do they work?
Do you offer acrylic trays with LED lighting, and how do they work?
Yes. We manufacture acrylic trays with integrated LED lighting, combining functionality with a unique visual effect. These trays are designed for hospitals, rehabilitation centers, and individual users who want both practicality and style. Key features include:
- Interactive surface: you can draw on the tray with special chalk markers, and the drawings will glow and change color together with the LED light.
- High-quality electronics: the LED board is built from premium components for long-lasting performance.
- Long battery life: the built-in rechargeable battery lasts 18–22 hours on a single charge, depending on the light color and brightness.
- Portable & mobile: since the tray has its own battery, it doesn’t need to stay connected to a power source during use.
These trays are durable, safe, and especially popular in children’s hospitals, where the playful design and glowing drawings help create a more positive environment.
Returns & Exchange
What is your returns policy?
What is your returns policy?
We accept returns of unused products in their original condition within 30 days of delivery. Custom-made trays and spoke guards cannot be returned unless they arrive defective or damaged. You can learn more on the Shipping & Returns page.
How do I initiate a return?
How do I initiate a return?
To start a return, please contact our customer service team with your order number and reason for return. We will provide you with instructions and the return address. Items must be carefully packed to avoid damage during transport.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes. If you ordered the wrong size or model, you can request an exchange instead of a refund. Please contact us with your order number, and we will guide you through the exchange process.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive and inspect the returned item, processing usually takes 5–7 business days. Refunds will be issued to the original payment method, while exchanges are shipped as soon as the replacement is ready.
Can I return customized trays or spoke guards?
Can I return customized trays or spoke guards?
According to EU Consumer Rights Directive (2011/83/EU), Article 16(c), customized or personalized products are excluded from the right of withdrawal. This means trays with cut-outs, printed spoke guards, or any other made-to-order products cannot be returned or refunded once production has started, unless they arrive defective or damaged. At BSP, we provide a 30-day defect warranty.
Do trays, spoke guards, and accessories come with a warranty?
Do trays, spoke guards, and accessories come with a warranty?
Yes. Standard (non-customized) products come with a return warranty in accordance with EU consumer laws.
Customized products are covered by a 30-day defect warranty provided by BSP, which applies only to manufacturing defects.
What should I do if I receive a defective or damaged product?
What should I do if I receive a defective or damaged product?
If your order arrives damaged or defective, notify us within 7 days of delivery with photos of the issue. We will arrange a replacement or refund at no additional cost to you.
Do you cover return shipping costs?
Do you cover return shipping costs?
For defective or incorrect items, we cover the cost of return shipping. For all other returns (such as change of mind), the customer is responsible for return shipping costs.
Can I return products purchased in bulk or through institutional orders?
Can I return products purchased in bulk or through institutional orders?
Bulk and institutional orders are subject to individual agreements made at the time of purchase. Standard return policies may not apply, especially for custom or large-volume orders. Please contact our sales team to review the terms agreed for your order and discuss possible return options.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Standard shipping within the EU usually takes 2–5 business days. For international orders, delivery times may vary depending on destination and customs clearance. Custom-made trays and spoke guards may require additional production time before shipping.
Do you ship internationally?
Do you ship internationally?
Yes. We ship trays, spoke guards, and wheelchair accessories worldwide. Shipping options and costs will be calculated at checkout based on your location. You can learn more on the Shipping & Returns page.
How much does shipping cost?
How much does shipping cost?
Shipping costs depend on the destination, package size, and weight. The exact cost is shown at checkout before payment. Bulk or institutional orders may qualify for reduced or negotiated shipping rates.
Do you offer expedited or express shipping?
Do you offer expedited or express shipping?
Yes. Express shipping options are available for most destinations. If you need your order urgently, please select expedited shipping at checkout or contact our team to arrange priority handling.
Can I track my order in real-time?
Can I track my order in real-time?
Yes. Once your order has shipped, you will receive a tracking link via email. This allows you to follow your package in real-time until delivery.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order has not yet been dispatched, we can update the shipping address. Please contact customer service as soon as possible. Once the package has shipped, the address cannot be changed.
Do you offer eco-friendly or minimal packaging?
Do you offer eco-friendly or minimal packaging?
Yes. We use protective but minimal packaging to reduce waste. Whenever possible, eco-friendly and recyclable materials are used to pack trays, spoke guards, and accessories.
What happens if my package is lost or delayed?
What happens if my package is lost or delayed?
If your package is lost in transit, we will investigate with the shipping provider and arrange a replacement at no cost. Delays caused by customs or local couriers are outside our control, but our support team will assist you in resolving any issues.
Safety & Quality
Do your trays and spoke guards come with safety certificates?
Do your trays and spoke guards come with safety certificates?
Yes. All trays, spoke guards, and accessories are manufactured in compliance with international quality and safety REACH standards. Upon request, we can provide certificates of conformity and material safety documentation.
Can I request a Rich Certificate or other safety documentation with my order?
Can I request a Rich Certificate or other safety documentation with my order?
Yes. According to EU regulations, customized products may require additional certification. We can provide a Rich Certificate or material safety documents with your order — simply mention it when placing the order or contact our support team.
Are your products safe for children’s use?
Are your products safe for children’s use?
Yes. Our acrylic and polycarbonate trays, as well as spoke guards, are made from safe, non-toxic materials. Pediatric versions are specifically designed to meet higher safety requirements, making them suitable for children’s hospitals, schools, and rehabilitation centers.
Do you provide a warranty on trays, spoke guards, and accessories?
Do you provide a warranty on trays, spoke guards, and accessories?
Yes. All products are covered by a warranty against manufacturing defects. Warranty terms vary depending on the product type and customization level. If you experience any issues, please contact us for support.
What standards do your materials meet?
What standards do your materials meet?
Our acrylic and polycarbonate materials meet strict European Union standards for durability, impact resistance, and safety. Polycarbonate is up to 200 times stronger than glass, while acrylic is up to 50 times stronger. Both materials are widely used in medical, automotive, and architectural applications for their reliability.
Installation & Use
How do I install spoke guards on my wheelchair?
How do I install spoke guards on my wheelchair?
Spoke guards are mounted directly onto the wheels using the included fastening system. Installation is simple and requires no special tools. For the best fit, follow the size guide provided with your order. If you are unsure, a local wheelchair dealer or medical supply store can assist with installation.
Do trays come with mounting hardware?
Do trays come with mounting hardware?
Mounting hardware is included only with trays that require it. Please check the product description when ordering to see if hardware is part of your tray configuration. If your wheelchair needs a special fitting system, contact us before purchase so we can confirm compatibility.
What safety tips should I follow when installing new accessories?
What safety tips should I follow when installing new accessories?
Always check that trays and spoke guards are securely attached before use. Avoid using damaged or cracked parts. For children’s wheelchairs or hospital use, ensure installation is done under adult supervision.
How do I clean and maintain trays and spoke guards?
How do I clean and maintain trays and spoke guards?
Use a soft cloth with mild soap and warm water to clean acrylic or polycarbonate surfaces. Avoid abrasive or alcohol-based cleaners, which may scratch the material. Carbon fiber spoke guards require only a light wipe with a damp cloth. Regular maintenance will ensure long-lasting performance and safety.
How do I use an acrylic tray with LED lighting?
How do I use an acrylic tray with LED lighting?
On the back of the light bar installed on your illuminated tray, press and hold the power button for 3 seconds to turn it on. Repeat the same action to turn it off. The tray is then ready to use immediately.
B2B & Institutional Orders
Do you provide special pricing for hospitals, clinics, or schools?
Do you provide special pricing for hospitals, clinics, or schools?
Yes. We offer tailored pricing and discounts for hospitals, clinics, schools, and other institutions ordering trays, spoke guards, and wheelchair accessories in larger volumes. Please contact our sales team for a custom quote.
Can you manufacture OEM or ODM wheelchair accessories?
Can you manufacture OEM or ODM wheelchair accessories?
Yes. We work with wheelchair manufacturers and medical equipment suppliers under OEM and ODM agreements. Our team can develop custom designs, adapt materials, and provide branding options for your products.
Do you handle bulk orders with mixed products?
Do you handle bulk orders with mixed products?
Yes. Bulk orders can include any combination of trays, spoke guards, and accessories. We coordinate production and shipping to ensure efficiency, whether you are a nursing home, hospital, or reseller.
How do I request a custom quote for a large order?
How do I request a custom quote for a large order?
Simply provide your product list, quantities, and customization details, and our sales team will prepare a tailored quote. For B2B clients, we also support invoicing and negotiated payment terms.
Can institutional customers request certificates and documentation?
Can institutional customers request certificates and documentation?
Yes. We provide certificates of conformity, REACH Certificates, and safety documentation upon request. These are often required by hospitals, rehabilitation centers, and medical suppliers.
Do you offer mixed pricing for bulk orders?
Do you offer mixed pricing for bulk orders?
Yes. We provide mixed pricing for bulk orders that include different products, such as trays, spoke guards, and accessories in one shipment. This allows hospitals, clinics, and resellers to combine various items while still receiving volume discounts. Pricing depends on total quantity and customization level. Please contact our sales team for a tailored offer.
What payment options are available for B2B customers?
What payment options are available for B2B customers?
In addition to Shopify Payments and PayPal, B2B customers can pay via invoice and bank transfer. Payment terms for large or recurring orders can be agreed individually.
